What can I expect in the beginning? Paperwork/Insurance/Payment. During your first visit, we review your paperwork. If you are using insurance, please contact your insurance provider ahead of time to verify your benefits (copay, deductible, HSA). Clients are responsible for understanding their behavioral health benefits and copays are collected at the visit. If you are paying out of pocket, we accept cash, checks, credit and debit cards. Our rate schedule is in the paperwork. We will gladly keep your credit card information in our confidential file and run a charge following the visit. A receipt can be immediately emailed or texted. Superbills can be printed for submission to flex plans or insurance for reimbursement.
Appointments. Your first few visits are an opportunity to identify goodness of fit and provide the psychologist with information about your background and treatment goals. We encourage our clients to view therapy as an investment in their future well-being, as the foundation for healthy living is built through weekly visits. While we can provide you with short-term consultation and problem solving approaches, we have seen the most success with clients that spend time working through underlying issues and develop new ways of living over the course of many months.
We encourage you to make time in your schedule for regular therapy, just as you would for other priorities, like exercise or self-care. This will provide you will the most success in therapy and will provide you with lasting change. The more effort you put in, the more you will get out of the experience and the quicker you will achieve your goals.
Self-care. Since we value personal growth, each psychologist has experienced many hours of therapy as a client as well. And so, we are familiar with all the emotions, time and challenge that effective therapy requires. During this process, we recommend that you make self care a priority. Getting enough sleep, eating a healthy diet and setting boundaries around your time will be very helpful.
Do you accept insurance? Most of our patients prefer the privacy of self pay. Still others want to use their health insurance benefits. As doctoral-level psychologists, we are paneled in-network and out-of-network with many insurance companies, including Priority Health, Blue Cross Blue Shield, ASR, Aetna, Cigna, United Health Care and several others. We encourage you to call your insurance company to verify your benefits ahead of time. Our office assistant, Paulette, can help you navigate your insurance if you'd like. It is important to know that if you choose to bill insurance, the insurance company has a right to request records of your sessions. Complete confidentiality occurs only with self pay. We have an electronic medical record billing system that we use to make billing easy. We also accept payment using HSA, HRA, Flex and other health plans.
If you are unsure of your insurance benefits, we recommend you call your insurance provider prior to your first appointment.
The following questions may be helpful to ask your insurance provider: -Do my insurance benefits cover outpatient mental health services? -Do I have a deductible to meet first or a required copay per session? -What will it cost me per outpatient therapy session? When verifying your benefits with your insurance company, refer to our psychologists by name:
Michelle (Shelley) Dennis, PhD, ABPP Sean Harrell, PsyD Paul Hewitt, PsyD Andrea Rotzien, PhD Jordan Stricklen, PsyD Kristin Vanden Hoek, PsyD Robin Ward, PsyD
Self Pay In order to maintain the highest level of privacy, many of our patients elect to be self pay. We accept cash, checks, credit and debit cards as well as HSA and other savings cards as payment. Your provider is happy to assist you in determining the rate for your specific need.
833 Kenmoor SE, Suite A | Grand Rapids, Michigan 49546 616.551.4690 | firstname.lastname@example.org